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Privacy Policy

Effective Date: 04/22/2025

Last Updated: 07/06/2025

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This Privacy Policy explains how Narralyze LLC ("Narralyze," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our website, software, or services, including our SaaS platform Narralyze (collectively, the “Service”).

By using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.

 

1. Information We Collect
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We collect information in the following ways:

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a. Information You Provide to Us

  • Account Information: Name, email address, password, organization name, and payment details when you register or manage your account.

  • Communication Data: Messages, support requests, emails, or feedback you submit to us.

  • Content: Any qualitative data, documents, or other files uploaded, stored, or created within the Narralyze platform.

 

b. Information We Collect Automatically

  • Usage Data: Pages viewed, actions taken, features used, session duration, error logs, and navigation paths.

  • Device & Technical Data: IP address, browser type, operating system, device type, and system configuration.

  • Cookies & Tracking Technologies: We use cookies and similar technologies to enhance user experience and analyze Service usage. See our Cookie Policy for more information.

 

c. Information from Third Parties

We may receive information from third parties when you integrate with:

  • Authentication providers (e.g., Google, ORCID)

  • Payment processors for transaction verification

 
2. How We Use Your Information
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We use your information to:

  • Operate, maintain, and improve the Service

  • Create and manage user accounts

  • Process transactions and manage billing

  • Provide customer support and respond to inquiries

  • Send important notifications (e.g., security alerts, updates)

  • Analyze usage patterns and enhance platform functionality

  • Enforce our Terms of Service and comply with legal requirements

 
3. How We Share Information
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We do not sell your personal information. We may share your data with:

  • Service Providers: Trusted vendors who support our operations (e.g., hosting, billing, analytics) under data protection agreements.

  • Legal Authorities: Where required to comply with applicable law, legal process, or enforce our legal rights.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

  • With Your Consent: When you direct us to share information with collaborators, integrations, or external tools.

 
4. Your Rights and Choices
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Depending on your jurisdiction (e.g., EU/UK under GDPR, California under CCPA), you may have the right to:

  • Access, update, or delete your personal information

  • Object to or restrict our processing of your data

  • Withdraw consent for marketing communications or tracking

  • Request data portability in a structured, commonly used format

To exercise your rights, please contact us at narralyze@gmail.com. We may require verification of your identity before processing your request.

 
5. Data Retention
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We retain personal data only as long as necessary to:

  • Deliver the Service

  • Comply with legal and regulatory requirements

  • Resolve disputes

  • Enforce agreements

You may request deletion of your data at any time, subject to our legal obligations.

 
6. Data Security
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We implement administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

 
7. International Users
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If you use the Service from outside the United States, your data may be transferred to and processed in the U.S. or other jurisdictions. Where legally required, we implement appropriate safeguards (e.g., Standard Contractual Clauses) to ensure lawful cross-border data transfers.

 
8. Children’s Privacy
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The Service is not intended for children under the age of 13 (or under 16 in jurisdictions with stricter requirements). We do not knowingly collect personal data from children. If we learn that we have collected such information, we will delete it promptly.

 
9. Changes to This Policy
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We may update this Privacy Policy from time to time. Any material changes will be communicated via email or in-app notification. The "Last Updated" date will reflect the most recent version. Continued use of the Service constitutes acceptance of the revised policy.

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10. Contact Us
 

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Narralyze LLC

3206 Tower Oaks Blvd

Rockville, MD 20852

​Email: narralyze@gmail.com

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