Terms & Conditions

Effective Date: April 22, 2025
Last Updated: August 14, 2026

These Terms and Conditions (“Terms”) govern your access to and use of Narralizer AI, the cloud-based qualitative data analysis platform provided by Narralyze LLC, together with related websites, software, features, and services (collectively, the “Service”).

Please read these Terms carefully. By creating an account, purchasing a subscription, or accessing or using the Service, you agree to be bound by these Terms.

If you use the Service on behalf of an organization, institution, business, university, or other entity, you represent that you have authority to accept these Terms on its behalf. In that case, “you” and “your” include that organization.

If you do not agree to these Terms, do not use the Service.

Summary of Key Points

This summary highlights important provisions but does not replace the complete Terms below.

Your Use of Narralizer AI

Use Narralizer AI only for lawful and authorized purposes.
Keep your account credentials secure.
You are responsible for activity occurring through your account.
Misuse of the Service may result in restriction, suspension, or termination.

Subscriptions and Billing

Certain features may require a paid subscription.
Subscription terms, prices, billing periods, and applicable renewal terms are presented when you subscribe.
Recurring subscriptions renew unless canceled as described during purchase and in these Terms.
You may cancel a subscription to prevent future renewal.
Except where required by law or expressly stated otherwise, fees already paid are non-refundable.

Your Research Data

You retain ownership of the Customer Content you upload or create.
You give Narralyze LLC only the rights reasonably necessary to host, process, analyze, transmit, and otherwise handle Customer Content to provide and secure the Service.
You are responsible for having the rights, permissions, notices, and consents required to process information you upload.
Our handling of Customer Content is further described in our Privacy Policy and Safeguarding Your Data documentation.

Artificial Intelligence

Narralizer AI includes AI-assisted functionality.
AI-generated results may contain errors and should be reviewed by the user.
AI assistance does not replace the researcher’s professional, academic, ethical, or methodological judgment.
Our handling of Customer Content in connection with AI features is described in our Privacy Policy and related data-protection documentation.

Intellectual Property

Narralyze LLC owns Narralizer AI and its underlying software, design, technology, trademarks, and related intellectual property.
Your subscription gives you a limited right to use the Service. It does not transfer ownership of Narralizer AI to you.
You may not copy, resell, circumvent, or improperly reverse engineer the Service.

Availability and Liability

Narralizer AI is provided on an “AS IS” and “AS AVAILABLE” basis to the extent permitted by law.
We do not guarantee uninterrupted or error-free operation.
Certain warranties and liabilities are limited as described below.

Disputes

These Terms contain an arbitration agreement and class action waiver. Subject to the exceptions described below, disputes must be resolved individually through binding arbitration rather than a jury trial or class action.

Please review Section 17 carefully.

1. Definitions

For purposes of these Terms:

“Narralyze,” “Narralyze LLC,” “we,” “us,” or “our” means Narralyze LLC, a Maryland limited liability company and the provider of Narralizer AI.

“Narralizer AI” means Narralyze LLC’s qualitative data analysis software platform.

“Service” means Narralizer AI together with related websites, software, applications, functionality, and services provided by Narralyze LLC.

“User,” “you,” or “your” means the individual or entity accessing or using the Service.

“Customer Content” means data, documents, transcripts, recordings, images, research materials, prompts, notes, coding, analyses, or other materials submitted, uploaded, stored, transmitted, or created by or on behalf of a user through the Service.

“Subscription” means a paid plan providing access to specified Service functionality for a defined billing period.

2. Eligibility and Authority

You must be legally capable of entering into a binding agreement to use the Service.

The Service is not intended for individuals under 13 to establish accounts through the general Service.

If you use Narralizer AI on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.

An organization may designate administrators or other authorized users. The organization is responsible for determining who may access its account and Customer Content and for managing those permissions appropriately.

3. Accounts and Account Security

Certain functionality requires an account.

You agree to:

Provide accurate and reasonably current account information.
Maintain the confidentiality of your login credentials.
Use reasonable measures to prevent unauthorized access to your account.
Promptly notify Narralyze LLC if you become aware of suspected unauthorized access or compromise.
Accept responsibility for activity performed through your account to the extent permitted by applicable law.

You may not share credentials in a manner that circumvents applicable subscription or licensing restrictions.

Narralyze LLC may require additional authentication or security measures where reasonably necessary to protect accounts, Customer Content, or the Service.

4. Permitted Use

Subject to these Terms and payment of applicable fees, Narralyze LLC grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during the applicable subscription period for your internal research, educational, professional, or business purposes.

You may use Narralizer AI to upload, organize, code, analyze, and otherwise process Customer Content using functionality made available through your subscription.

No rights are granted except those expressly provided in these Terms.

5. Acceptable Use

You may not use the Service to:

Violate applicable law or regulation.
Infringe or misappropriate intellectual property, privacy, confidentiality, or other rights.
Upload or process information that you do not have lawful authority to process.
Distribute malware, malicious code, or other harmful material.
Attempt to gain unauthorized access to another user’s account or Customer Content.
Circumvent authentication, authorization, usage, or security controls.
Interfere with or disrupt the Service or infrastructure supporting it.
Conduct unauthorized vulnerability scanning, penetration testing, or security testing against production systems.
Use automated means to access the Service in a manner that materially exceeds or circumvents intended functionality or applicable limits.
Use the Service to facilitate unlawful, fraudulent, abusive, or deceptive activity.
Remove or obscure proprietary notices.
Resell, sublicense, or commercially redistribute access to the Service except under a separate written agreement with Narralyze LLC.

Narralyze LLC may investigate suspected violations and may restrict, suspend, or terminate access where reasonably necessary to protect the Service, its users, or third parties.

6. Customer Content

6.1 Ownership

As between you and Narralyze LLC, you retain your ownership rights in Customer Content.

Narralyze LLC does not acquire ownership of Customer Content merely because it is uploaded, stored, processed, or analyzed through Narralizer AI.

6.2 Limited License to Process Customer Content

You grant Narralyze LLC a limited, non-exclusive, worldwide license to host, copy, transmit, process, display, and otherwise use Customer Content only as reasonably necessary to:

Provide functionality you request through the Service.
Store and maintain Customer Content.
Generate requested analyses and outputs.
Provide authorized collaboration and sharing functionality.
Maintain, troubleshoot, and secure the Service.
Prevent or investigate fraud, abuse, or security incidents.
Provide customer support when requested.
Comply with applicable legal obligations.

This license exists only for the purposes described above and does not transfer ownership of Customer Content to Narralyze LLC.

6.3 Your Responsibilities for Customer Content

You represent and warrant that you have the rights and authority necessary to upload and process Customer Content through Narralizer AI.

Where Customer Content includes information concerning research participants or other third parties, you are responsible for determining and satisfying applicable requirements concerning:

Privacy and data protection.
Informed consent.
Research ethics.
Institutional Review Board or ethics committee approval.
Confidentiality.
Data-use agreements.
Intellectual-property rights.
De-identification or pseudonymization.
Applicable institutional or contractual restrictions.

6.4 Customer Content and Service Improvement

Narralyze LLC may use aggregated or de-identified information about operation and use of the Service to understand performance and improve functionality, provided such information does not identify a customer, research participant, or confidential Customer Content.

Narralyze LLC’s use of Customer Content in connection with artificial-intelligence model training is governed by Section 7 and our Privacy Policy.

7. Artificial Intelligence and Automated Processing

Narralizer AI includes artificial intelligence and automated processing functionality.

AI-assisted features may perform functions including analysis, summarization, classification, coding assistance, pattern or theme identification, retrieval, and generation of analytical suggestions or outputs.

7.1 AI Processing

When you use an AI-assisted feature, Narralyze LLC may process Customer Content using Narralyze LLC systems or third-party technology providers.

Information about material providers that process Customer Content may be identified in our Subprocessor List or other applicable documentation.

7.2 AI Outputs

Artificial intelligence is probabilistic and may produce inaccurate, incomplete, inconsistent, misleading, or unexpected results.

You are responsible for reviewing and evaluating AI-assisted outputs before relying upon them.

Narralizer AI does not replace professional, academic, methodological, ethical, legal, medical, or other expert judgment.

Users remain responsible for their research methods, interpretations, conclusions, publications, and decisions.

8. Privacy, Data Protection, and Security

Our Privacy Policy explains how Narralyze LLC collects, uses, discloses, and processes personal information.

Our Safeguarding Your Data documentation provides additional information about security practices applicable to Customer Content.

Depending on the circumstances and applicable law, Narralyze LLC may process certain Customer Content on behalf of a customer acting as a controller, business, institution, or similar responsible entity.

Where appropriate, eligible institutional or enterprise customers may enter into a Data Processing Addendum (“DPA”) with Narralyze LLC.

Privacy rights vary by jurisdiction and are described more fully in our Privacy Policy.

Nothing in these Terms limits rights that cannot lawfully be waived or restricted.

9. Security and Customer Responsibilities

Narralyze LLC implements administrative, technical, and organizational safeguards designed to protect Customer Content.

No internet-connected system can guarantee absolute security.

You are responsible for:

Maintaining the security of your account credentials.
Configuring user and collaborator permissions appropriately.
Promptly removing access that is no longer required.
Maintaining independent copies of irreplaceable original research materials.
Using appropriate security practices when exporting or sharing information outside Narralizer AI.
Notifying us promptly if you suspect unauthorized access.

Additional information is provided in Safeguarding Your Data.

10. Subscriptions, Billing, Renewal, and Cancellation

Certain Service functionality requires a paid Subscription.

10.1 Subscription Terms

The applicable price, billing period, included functionality, and other material Subscription terms will be presented when you purchase a Subscription.

10.2 Recurring Billing

Where you purchase a recurring Subscription, you authorize Narralyze LLC or its payment provider to charge the applicable Subscription fee and taxes using your selected payment method at the beginning of each billing period until the Subscription is canceled.

10.3 Automatic Renewal

Recurring Subscriptions automatically renew for successive periods corresponding to your selected plan unless canceled before the applicable renewal date.

We will provide renewal notices where required by applicable law.

10.4 Cancellation

You may cancel a recurring Subscription through available account functionality or other cancellation methods we provide.

Cancellation prevents the next renewal and ordinarily becomes effective at the end of the then-current paid Subscription period.

10.5 Refunds

Except where required by applicable law, expressly provided in the applicable Subscription offer, or otherwise agreed by Narralyze LLC, fees already paid are non-refundable and we do not provide prorated refunds for unused portions of a billing period.

10.6 Price Changes

Narralyze LLC may change Subscription prices.

Price changes applicable to an existing recurring Subscription will take effect no earlier than the next applicable renewal following reasonable advance notice, subject to applicable law.

If you do not agree to a price change, you may cancel before the new price becomes effective.

10.7 Taxes

Fees may exclude applicable taxes unless otherwise stated. You are responsible for applicable sales, use, value-added, or similar taxes except taxes imposed on Narralyze LLC’s income.

11. Narralyze LLC Intellectual Property

Narralyze LLC and its licensors retain all right, title, and interest in and to the Service, including:

Software and source code.
User-interface designs.
Databases and system architecture.
Documentation.
Trademarks, logos, and branding.
Proprietary algorithms and technology.
Improvements and modifications to the Service.

Except as expressly permitted by applicable law or a written agreement with Narralyze LLC, you may not:

Copy or reproduce the Service.
Modify or create derivative works of the Service.
Sell, lease, sublicense, or redistribute the Service.
Reverse engineer, decompile, or disassemble the Service.
Circumvent technical restrictions.
Access the Service for the primary purpose of creating a directly competing product through unauthorized copying of protected elements.

Nothing in this section gives Narralyze LLC ownership of your Customer Content.

12. Feedback

If you voluntarily provide suggestions, ideas, comments, or feedback concerning Narralizer AI, you grant Narralyze LLC permission to use that feedback without restriction or compensation, provided that doing so does not grant Narralyze LLC rights in your Customer Content.

We will not treat feedback as confidential unless we separately agree in writing to do so.

13. Third-Party Services and Integrations

Narralizer AI may interact with third-party services, integrations, websites, or technologies.

Third-party services may be subject to their own terms and privacy policies.

Narralyze LLC is not responsible for independent third-party services that are not acting as our subprocessors or service providers.

If you direct Narralizer AI to transmit Customer Content to a third-party integration, you are responsible for determining whether use of that third party is appropriate for your information.

14. Service Availability and Changes

We work to maintain the availability and functionality of Narralizer AI, but we do not guarantee uninterrupted or error-free operation.

The Service may occasionally be unavailable because of maintenance, upgrades, failures, third-party services, security events, circumstances beyond our reasonable control, or other operational reasons.

Narralyze LLC may modify, add, discontinue, or replace Service functionality over time.

Where a material change significantly reduces core paid functionality during an active Subscription, we will endeavor to provide reasonable notice where practicable.

15. Suspension and Termination

15.1 Suspension by Narralyze LLC

We may temporarily restrict or suspend access where reasonably necessary because of:

Violation of these Terms.
Nonpayment of applicable fees.
Suspected fraud or unlawful activity.
A security threat or compromised account.
Material risk to the Service or other users.
Legal or regulatory requirements.

Where circumstances reasonably permit, we will attempt to provide notice and an opportunity to address the issue.

15.2 Termination by You

You may stop using the Service at any time and may cancel a paid Subscription as described in Section 10.

15.3 Effect of Termination

When your right to use the Service ends, your authorization to access Narralizer AI ends subject to any applicable post-termination access or export period.

Customer Content will be handled according to our Privacy Policy, applicable retention practices, and any separate agreement governing your account.

Narralyze LLC may retain information where required or permitted for legal, security, backup, dispute-resolution, or other legitimate purposes described in our Privacy Policy.

16. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”

NARRALYZE LLC DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE, TO THE EXTENT SUCH WARRANTIES MAY LAWFULLY BE DISCLAIMED.

WE DO NOT WARRANT THAT:

THE SERVICE WILL ALWAYS BE AVAILABLE OR UNINTERRUPTED.
THE SERVICE WILL BE ERROR-FREE.
ALL DEFECTS WILL BE CORRECTED IMMEDIATELY.
AI-GENERATED OR AUTOMATED OUTPUTS WILL BE ACCURATE OR COMPLETE.
THE SERVICE WILL SATISFY EVERY INSTITUTIONAL, REGULATORY, RESEARCH, OR PROFESSIONAL REQUIREMENT.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

17. Dispute Resolution, Arbitration, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

17.1 Informal Resolution

Before initiating arbitration, you and Narralyze LLC agree to make reasonable good-faith efforts to resolve the dispute informally.

A party seeking to initiate a dispute should provide written notice describing the nature of the dispute and requested resolution.

If the dispute has not been resolved within 30 days after receipt of the notice, either party may proceed as permitted below.

17.2 Binding Arbitration

Except for disputes described in Section 17.4, any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved informally will be resolved by binding individual arbitrationadministered by the American Arbitration Association (“AAA”) under the applicable AAA rules.

The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

Unless the parties agree otherwise or applicable arbitration rules or law require another arrangement, arbitration will take place in Montgomery County, Maryland, or may be conducted remotely where permitted.

Arbitration will be conducted in English.

17.3 Jury Trial and Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, YOU AND NARRALYZE LLC WAIVE THE RIGHT TO HAVE COVERED DISPUTES DECIDED BY A JUDGE OR JURY.

YOU AND NARRALYZE LLC AGREE THAT COVERED CLAIMS WILL BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN A PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

The arbitrator may award relief only to the individual party seeking relief and only to the extent necessary to resolve that party’s individual claim, except where applicable law provides otherwise.

17.4 Exceptions

Nothing in this arbitration agreement prevents either party from:

Bringing an eligible individual action in small claims court.
Seeking temporary or preliminary injunctive relief from a court where necessary to prevent imminent misuse or infringement of intellectual-property rights or unauthorized access to the Service.
Pursuing a remedy that applicable law provides cannot be subjected to mandatory arbitration.

17.5 Courts for Non-Arbitrable Disputes

For disputes that are not subject to arbitration, and except where applicable law requires otherwise, the parties consent to the jurisdiction of the applicable state or federal courts serving Montgomery County, Maryland.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NARRALYZE LLC AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITIES, GOODWILL, OR DATA, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NARRALYZE LLC’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

(A) THE AMOUNT YOU PAID TO NARRALYZE LLC FOR THE SERVICE DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR

(B) US $100 IF YOU HAVE NOT PAID NARRALYZE LLC FOR THE SERVICE.

These limitations apply regardless of the theory of liability and even if Narralyze LLC has been advised of the possibility of damages.

Some jurisdictions do not permit certain exclusions or limitations of liability. In those jurisdictions, these provisions apply only to the maximum extent permitted by law.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Narralyze LLC and its officers, directors, employees, and agents from third-party claims, liabilities, damages, losses, and reasonable costs and attorneys’ fees arising from:

Customer Content you upload or process through the Service.
Your violation of these Terms.
Your unlawful use of the Service.
Your infringement or violation of a third party’s intellectual-property, privacy, confidentiality, or other rights.

Narralyze LLC will provide reasonable notice of an indemnified claim and reasonable cooperation in its defense.

Narralyze LLC may participate in the defense with counsel of its choice.

20. Governing Law

Except to the extent federal law applies or applicable law requires otherwise, these Terms are governed by the laws of the State of Maryland, without regard to conflict-of-law principles.

The arbitration provisions in Section 17 are governed by the Federal Arbitration Act where applicable.

21. Changes to These Terms

Narralyze LLC may update these Terms from time to time to reflect changes in the Service, applicable law, business practices, or other circumstances.

If we make material changes, we will provide reasonable notice as required by applicable law, which may include notice by email, through Narralizer AI, or on our website.

The “Last Updated” date at the beginning of these Terms identifies the most recent revision.

Where applicable law requires affirmative consent to a change, we will request that consent.

Otherwise, continued use of the Service after revised Terms become effective constitutes acceptance of the revised Terms.

22. General Terms

Entire Agreement

These Terms, together with documents expressly incorporated by reference and any applicable order form or written agreement, constitute the agreement between you and Narralyze LLC concerning the Service.

If an executed enterprise agreement or order form conflicts with these Terms, the executed agreement controls to the extent of the conflict.

Severability

If a provision of these Terms is found unenforceable, the remaining provisions remain in effect to the maximum extent permitted by law.

No Waiver

Failure to enforce a provision of these Terms does not waive the right to enforce it later.

Assignment

You may not assign these Terms without Narralyze LLC’s prior written consent, except as permitted by applicable law.

Narralyze LLC may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, or similar transaction.

Force Majeure

Narralyze LLC will not be responsible for delay or failure caused by circumstances beyond its reasonable control, including natural disasters, governmental actions, internet or telecommunications failures, labor disruptions, widespread cloud-service failures, or other force majeure events.

Electronic Communications

You agree that notices and communications relating to the Service may be provided electronically where permitted by law.

23. Contact Us

Questions concerning these Terms may be directed to:

Narralyze LLC
3206 Tower Oaks Blvd
Rockville, MD 20852
United States

Email: narralyze@gmail.com